Privacy Policy
Joy Mama Fusion (“we”, “us”, or “our”) is committed to safeguarding the privacy and personal data of our users. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you access or interact with our website, joymamafusion.com. We are dedicated to handling your data with transparency, accountability, and in full alignment with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Introduction: Our Commitment to Privacy and Data Protection
At Joy Mama Fusion, your privacy is a priority. We take the responsibility of handling your personal information seriously and implement strict data protection controls to ensure that your data is collected and processed lawfully, fairly, and securely. We aim to provide clarity on how your personal data is treated when you use our website.
2. Scope of Policy and Role of Data Controller
This Privacy Policy applies to all personal data collected via our website, joymamafusion.com, or through services and communications initiated therein. For GDPR and other applicable legislation, Joy Mama Fusion is the “Data Controller” responsible for determining the purposes and means of processing personal data.
3. Categories of Data We May Process
We may process the following categories of personal data:
– Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, session logs, date and time stamps, and referring URLs.
– Account Data: Information you provide when creating an account or placing an order, including your name, billing/shipping address, email address, and phone number.
– Profile Data: Details about your preferences, purchase history, and behavior on joymamafusion.com.
– Communication Data: Records of correspondence, customer support requests, chat history, and feedback submitted through our website or via email.
– Technical Data: Device type, operating system, browser settings, system configurations, platform, and other technical identifiers.
– Transaction Data: Information relating to your purchases, such as payment details (processed by third-party providers), product orders, and delivery information.
– Preference Data: Marketing preferences, subscription choices, and interests submitted through your account profile or direct communications.
4. Legal Bases for Processing Personal Data
We process your personal data under one or more of the following lawful bases as defined under the GDPR:
– Consent: When you provide clear consent for us to process your personal data for specific purposes, such as newsletter subscriptions or promotional emails.
– Contractual Necessity: When processing is necessary to fulfill a contract with you, such as order fulfillment or customer support.
– Legitimate Interest: When necessary to pursue our legitimate business interests, provided such interests are not overridden by your rights and freedoms. This may include fraud prevention, data analytics, service improvements, and marketing communications.
– Legal Obligation: When processing is required to comply with legal or regulatory obligations, including financial laws, tax requirements, or consumer protection.
5. Your Rights Under Data Protection Law
Subject to applicable law, you have the following rights regarding your personal data:
– Right of Access: You may request confirmation of whether we process your personal data and receive a copy of that data.
– Right of Rectification: You can ask us to correct inaccurate or incomplete personal information.
– Right of Erasure: You may request deletion of your personal data under specific conditions (“right to be forgotten”).
– Right to Restrict Processing: You may limit how we use your data in certain cases.
– Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
– Right to Object: You may object to the processing of your data based on legitimate interests or direct marketing.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
We employ robust technical and organizational safeguards to protect your personal data, which include but are not limited to:
– Encryption of data during transmission and at rest.
– Role-based access control and multi-factor authentication for administrative systems.
– Regular software updates and security patches.
– Periodic security audits and vulnerability testing.
– Staff training on data protection and incident response.
– Secure backups to prevent data loss.
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.
7. International Data Transfers
Your data may be transferred and processed in countries outside of your country of residence where data protection standards may differ. Where such transfers occur, we ensure they are done in accordance with applicable laws, including where necessary through Standard Contractual Clauses approved by the European Commission or other legally accepted mechanisms.
8. Data Retention Periods
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or contractual obligations. Specifically:
– Usage Data: 12 months
– Account Data: Retained until account deletion or 5 years of inactivity
– Profile and Preference Data: Updated regularly based on your preferences or retained for 2 years from last activity
– Communication Data: 3 years from last interaction
– Technical Data: 12 months
– Transaction Data: 7 years for legal and tax compliance
When data is no longer needed, it is securely deleted or anonymized.
9. Cookie Policy
Joymamafusion.com uses cookies and similar tracking technologies to ensure optimal performance and user experience. Cookies are categorized as:
– Essential Cookies: These are required for site functionality and cannot be disabled (e.g., cart and login cookies).
– Functional Cookies: Enable enhanced features like remembering your preferences and language selection.
– Analytics Cookies: Help us track usage patterns and improve the website (e.g., Google Analytics).
– Performance Cookies: Monitor system performance and load times for improvements.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide users the ability to accept or manage cookies upon first visit. Users can also manage cookie preferences at any time via browser settings or the dedicated cookie management interface on joymamafusion.com. Under CCPA, you may opt-out of the sale or sharing of personal data related to tracking or advertising; we honor all global privacy control signals to ensure your rights.
11. Special Protections for Children
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from children. If we discover that we have inadvertently collected personal data from a child under 13, we will promptly delete such information. Parents or guardians who suspect that their child has submitted personal data may contact us at [email protected].
12. Updates to This Policy
We reserve the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology used on joymamafusion.com. Updates will be posted on the website, and where appropriate, we will notify users of significant changes via email or other communication methods.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
At Joy Mama Fusion, we are committed to full compliance with all applicable data protection laws and ensuring a transparent, secure digital experience for every user. If you have any concerns about your privacy or how your data is handled, please do not hesitate to reach out to us.